DELIVERY & RETURNS

Delivery Zones

We currently deliver to three zones across Azerbaijan:

Zone 1 — Baku City Nasimi, Narimanov, Yasamal (incl. Yeni Yasamal), Khatai (Akhmedli, Hazi Aslanov), Nizami (Keshla, 8th Kilometer), Sabail (Bayil, Badamdar), Binagadi (Binagadi qəsəbəsi, Rasulzade, Bilajari).

Zone 2 — Baku Villages & Suburbs Sumqayit, Haji Zeynalabdin Taghiyev, Sabunchu district (Bakikhanov, Sabunchu, Zabrat, Ramana, Balakhani, Pirshaghi, Kurdakhani, Mashtaga, Nardaran, Bilgah), Surakhani district (Garachukhur, Amirjan, Bulbula, Yeni Surakhani, Hovsan, Zigh), Absheron district (Khirdalan, Masazir, Mehdiabad, Digah, Saray, Novkhany, Jeyranbatan, Fatmai, Goradil, Mammedli, Hokmeli, Gobu, Ashaghy Guzdek, Guzdek, Pirikeshkul), Garadagh district (Lokbatan, Sangachal, Sahil, Korgoz, Gizildash, Umid, Mushfigabad, Cheyildag, Alat), Khazar district (Mardakan, Shuvelan, Buzovna, Bina, Qala, Turkan, Zira, Shagan), outer Binagadi (Khojahasan, Sulutepe, 28 May suburb), outer Sabail (Bibiheybat, Puta), Pirallahy district (Pirallahy, Chilov, Oil Rocks), Gurgan.

Zone 3 — Other Cities All other cities and regions of Azerbaijan outside Baku and its immediate suburbs, delivered via Azeri Express.

Postal codes for each locality are on file with Azeri Express and can be added here if useful for customer-facing lookup.

Delivery Charges

Delivery pricing depends on order value and, for orders at or below 1000 AZN, on package weight.

Orders up to and including 1000 AZN — priced by weight

Weight	Baku City & Baku Villages/Suburbs	Other Cities
0–5 kg	₼4.00	₼7.00
5–10 kg	₼7.50	₼10.50
10–15 kg	₼11.00	₼14.00
15–20 kg	₼14.50	₼17.50
20–25 kg	₼18.00	₼21.00
25–30 kg	₼21.50	₼24.50
30–35 kg	₼25.00	₼28.00
35–40 kg	₼28.50	₼31.50
40–45 kg	₼32.00	₼35.00
45–50 kg	₼35.50	₼38.50
50–55 kg	₼39.00	₼42.00
55–60 kg	₼42.50	₼45.50
60–65 kg	₼46.00	₼49.00
65–70 kg	₼49.50	₼52.50
70–75 kg	₼53.00	₼56.00
75–80 kg	₼56.50	₼59.50
80–85 kg	₼60.00	₼63.00
85–90 kg	₼63.50	₼66.50
90–95 kg	₼67.00	₼70.00
95–100 kg	₼70.50	₼73.50

Orders above 1000 AZN — flat rate regardless of weight

Zone	Rate
Baku City	₼5.00
Baku Villages & Suburbs	₼10.00
Other Cities	[TBD]

How to Return In-Store Purchases

Items purchased at Decathlon stores can be exchanged or refunded at any Decathlon store in Azerbaijan. In-store purchases cannot be returned by courier and will only be refunded using the same method used for the purchase. You have the right to return unwanted goods within 14 days from the date of purchase with proof of purchase, regardless of whether the item was purchased at full price or on discount

How to Return Online Purchases

Items purchased online can be exchanged or refunded at any Decathlon store in Azerbaijan.

You have the right to exchange or refund unwanted goods within 14 days from the date of purchase with proof of purchase, regardless of whether the item was purchased at full price or on discount. While returning products, make sure to return them in the same condition as purchased, including manuals, accessories, and packaging.

Return Method

Return Method	Cost
Store Return	Free

The shipping cost of returning a product via home return is at your expense, unless the return reason is a faulty item or wrong item delivered, in which case it is covered per the conditions below. The cost of returning an unwanted replacement product proposed by us due to unavailability of your original order is free of charge. Any return or exchange, whether at the store or home-collected, must include the printed order receipt.

Non-Returnable Items (Hygiene)

For hygiene reasons, the following items cannot be returned or exchanged once their packaging or hygiene seal has been opened or the item has been used: underwear, socks, swimming goggles, and headwear (caps, hats, bandanas, etc.). This exception does not limit your legal rights regarding faulty, counterfeit, wrongly delivered, or not-as-described items.

What If There Is a Manufacturing Defect?

On the rare occasion that you have a product with a manufacturing defect, don’t worry — Decathlon passion brand products come with a minimum guarantee of 2 years.

How to Return Faulty Goods

You can return faulty items to one of our stores, where our team can inspect them and investigate the fault. Alternatively, contact our customer service team via azad.qasimov1.partner@decathlon.com to arrange a refund. We cannot organize a return if products have been damaged on purpose or used outside their intended purpose. If the item is no longer under warranty, we will not be able to exchange or refund it. Warranty information is available on each product page.

When Will I Receive My Refund?

Within 14 business days from the date the products are received at our warehouse. The refund method follows the table below.

Delivery Method	Payment Method	Return Method	Return Payment Method
Home Delivery	Debit or Credit Card	Store	Debit or Credit Card