TERMS AND CONDITIONS OF USE

Effective date: the date of publication on the website | Last updated: 31 July 2026

Consumers’ mandatory rights are protected

No provision of these Terms removes or limits any right granted to the consumer under the legislation of the Republic of Azerbaijan. In the event of a conflict, the mandatory provisions of the law apply.

Seller and contact information

Trade / brand name	Decathlon
Full legal name of the Seller	“PROSS SPORT RETAIL” LLC
Legal form	Limited Liability Company (LLC)
State registration / TIN	Republic of Azerbaijan / 1507072131
Legal address	Ashig Ali street 3C, Baku, Azerbaijan, AZ1072
Actual / return address	Baku city, Azadliq avenue 15A/4, AZ1014
Phone	+994 10 230 62 62
Email	decathlon@prosretail.az
Website	https://www.decathlon.az

Subject and scope of the Terms

These Terms and Conditions of Use (“Terms”) govern the use of the www.decathlon.az website and related online services, as well as the ordering, payment, delivery, exchange, and return of products. “Decathlon” refers to the trade/brand name used by the Seller; “we” and “Seller” refer to “PROSS SPORT RETAIL” LLC referred to above; “you,” “Buyer,” and “User” refer to the person accessing the Website or placing an order. The contract is concluded solely between the Buyer and “PROSS SPORT RETAIL” LLC. Unless separate liability is provided for by law, other companies of the Decathlon group, as well as the founders, participants, managers, and employees of the Seller, are not considered separate parties to the contract and bear no personal liability for the Seller’s contractual obligations.

The Terms apply together with the Laws “On Electronic Commerce,” “On Protection of Consumer Rights,” “On Personal Data,” “On Electronic Signature and Electronic Document,” “On Advertising,” the Civil Code of the Republic of Azerbaijan, and other applicable legal acts.

Products on the Website are offered for retail, personal, and non-commercial use. For orders intended for business purposes or of unusual volume, the Seller may offer separate terms; this does not limit the mandatory rights applicable to consumer orders.

Acceptance, availability, and modification of the Terms

Before placing an order, you are given the opportunity to review, save, and print these Terms. The confirmation mechanism provided when placing an order indicates acceptance of the version of the Terms in effect on that date.

We may update the Terms in connection with legislative, service, or security requirements. Changes apply to orders placed after publication. Orders already accepted continue to be governed by the Terms in effect on the date the order was accepted, unless the law requires otherwise or the change is in the user’s favor. Reasonable notice is given of significant changes.

Legal capacity and account

By placing an order, you confirm that you have full legal capacity or are acting as a lawful representative. Transactions by minors are subject to the capacity rules set out in the Civil Code of the Republic of Azerbaijan.

Where guest checkout is available, creating an account is not mandatory. Where an account is created, it is the user’s obligation to provide accurate and up-to-date information, keep login credentials confidential, and immediately notify decathlon@prosretail.az of any unauthorized use. Subject to the Seller’s mandatory data-security obligations, the Seller is not liable for transactions or losses arising from the user’s intentional or negligent disclosure of login credentials that are not attributable to the Seller’s fault. The user is not automatically held responsible for unauthorized use beyond their control.

Product information, availability, and safety

The main characteristics, composition or technical specifications, size, color, and usage/safety information of a product are shown on the product page. Photos and visuals are for presentation purposes; minor differences in color, texture, and packaging that do not affect the product’s essential characteristics may occur due to screen display, lighting, or production batch. This note does not remove the mandatory legal obligation for the product to conform to its description, sample, and agreed essential characteristics.

Availability information may change before an order is accepted. If any product included in an order cannot be supplied, the Buyer is notified without delay. A substitute product is offered, or the available part of the order is shipped separately, only with the Buyer’s explicit consent. If the Buyer does not consent, the unavailable product is removed from the order and the amount paid for it is refunded within the period provided by law, including within 7 days where required under the Law “On Electronic Commerce.”

In the event of a recall or safety notice, the Seller may use contact information for product-safety purposes and arrange repair, replacement, return, or other necessary measures.

Prices, taxes, and pricing errors

All prices are shown in Azerbaijani manat (AZN) and include VAT unless otherwise stated. Product sale prices shown on the Website are identical to the sale prices applied for the same products at the Seller’s physical store. Delivery, packaging, and any selected additional service fees are shown separately before order confirmation. Paid additional services not ordered by the user are not added automatically.

The final amount shown at checkout is the basis for the order. If a temporary discrepancy is identified between Website and physical store prices due to a technical error or a delay in updating information, the Seller, before accepting the order, notifies the Buyer of the correct price and either seeks explicit consent to proceed with the order at that price or cancels the order and refunds the payment in full. No higher amount is charged without the Buyer’s consent. Once an order has been accepted, pricing issues are resolved in accordance with mandatory consumer legislation.

Order and conclusion of the electronic contract

Unless otherwise explicitly stated, a product page is an invitation to place an order. You submit an order by adding a product to the cart, selecting delivery and payment methods, and activating the “Confirm order / Pay” button.

An automatic “Order received” notification may be sent immediately after the order is received. This notification is merely technical confirmation of receipt and does not constitute conclusion of the contract. The order is deemed accepted and the electronic sale-purchase contract concluded once the Buyer receives a confirmation stating “Order accepted.” Until the order is accepted, the Seller may decline it for justified reasons such as stock shortage, payment authorization failure, an obvious technical or pricing error, inability to deliver, legal restriction, fraud, or security risk; any amount charged is refunded in full in accordance with the law. The acceptance confirmation provides information on the products, price, delivery, withdrawal/return, complaint address, and applicable warranty.

Technical means are provided to review the information entered and correct errors before placing the order. The contract and confirmation are provided in a durable electronic form that the user can retain.

Unless another period is agreed, the order is fulfilled no later than 30 days from the date it is submitted. If a product cannot be supplied, the amount corresponding to the unfulfilled part of the order is refunded in accordance with the law.

Payment

Orders on the Website may be paid using Visa and Mastercard payment cards. Payment transactions are processed through the secure payment infrastructure of the relevant bank, card scheme, or payment service provider operating in accordance with the law. Accepted payment methods are shown on the checkout page before the order is confirmed.

Who processes the full payment card details, and to what extent, is disclosed in the Privacy Policy. The Seller is not liable, to the extent it is not at fault, for a payment not being completed due to the issuing bank declining authorization, incorrect card details being entered, card-related restrictions, or technical reasons beyond the Seller’s control. Reference to PCI DSS or other certifications is made only where actual, valid confirmation of compliance exists.

You are requested to immediately notify both the card-issuing bank and decathlon@prosretail.az of any unauthorized or erroneous payment. Chargeback and refund rights are protected by mandatory legislation alongside the applicable bank and payment-scheme rules.

Delivery and handover

Orders are delivered via “Azeriexpress” across the entire territory of the Republic of Azerbaijan. The expected delivery time, once the order is accepted by the Seller and payment is confirmed, is 24 hours. The delivery fee, where applicable, is shown on the Website before the order is confirmed and payment is made, and is included in the total order amount.

The 24-hour period is the expected delivery time. This period may be extended due to incorrect or incomplete address or contact information provided by the Buyer, the Buyer being unavailable to receive delivery, the location of the settlement, non-working and holiday days, weather and road conditions, transport restrictions, force majeure, or other reasons beyond the Seller’s control. In such cases, the Buyer is notified as soon as possible. Reasonable re-delivery and storage costs permitted by law may be charged to the Buyer. Where a significant delay falls within the Seller’s area of risk, the Buyer’s statutory rights to an additional reasonable period, withdrawal, and refund are preserved.

Delivery is deemed complete, and the risk of accidental loss or damage to the product passes, upon physical handover of the product to the Buyer or the authorized person designated by the Buyer. If the packaging is damaged, please note this on the delivery document where possible and report it with photos to decathlon@prosretail.az; the absence of such a note does not automatically forfeit your mandatory rights.

Order cancellation and withdrawal from the online contract

Cancellation before handover to the courier

If the order has not yet been handed over to the courier, you may submit a cancellation request via phone +994 10 230 62 62 or email decathlon@prosretail.az. Where technically possible, the order is stopped and the payment refunded.

Statutory 7-business-day right of withdrawal

Under the Law “On Electronic Commerce,” the buyer may withdraw from a concluded electronic contract within 7 business days, without penalty and without giving reasons, regardless of the payment method used. If the pre-contractual information required by law was not provided in time, the withdrawal period is calculated in accordance with Articles 9.2–9.3 of that Law.

Withdrawal may be exercised through an unambiguous notice sent to decathlon@prosretail.az or by phone at +994 10 230 62 62. If sent within the deadline, the right is deemed exercised within the period.

In the case of lawful withdrawal, the amount paid is refunded to the original payment method within the 7-day period set out by law, at no additional cost; where permitted by law, only the direct return cost may be charged to the buyer. The cost of returning a defective, incorrectly delivered, or not-as-described product is borne by the Seller.

Decathlon’s additional voluntary return option

In addition to statutory rights, the Seller may offer a longer or more favorable voluntary return option, as announced on the product page, at the time of order, or in a separate return policy. The duration, requirements, and exceptions of such an option are clearly stated in advance and do not limit mandatory consumer rights.

For a voluntary return, the product must not have been used beyond what is necessary to establish its nature, characteristics, and functioning, and must be presented, where possible, with its labels, accessories, and packaging. These commercial terms do not limit the mandatory rules applicable to defective goods or the statutory right of withdrawal/exchange.

Exchange of goods of appropriate quality within 14 days

Under Article 15 of the Law “On Protection of Consumer Rights,” if a non-food item of appropriate quality cannot be used for its intended purpose due to its shape, size, style, color, or other reason, the consumer has the right to exchange it for a similar item of appropriate quality within 14 days, not counting the day of purchase.

For an exchange, the product must be unused, its commercial appearance and consumer properties, seals, and labels must be preserved, and a cash receipt, electronic receipt, or other proof confirming purchase from the Seller must be presented. If a suitable item is not available, the consumer may choose another item with the price difference calculated, receive a refund of the amount paid, or wait for a suitable item to become available for exchange.

The exchange right described in this section is separate from the 7-business-day statutory right of withdrawal from an online contract and from the rights applicable to defective goods.

Exceptions to return and exchange

Exceptions apply only to the extent provided by law. Statutory claims relating to defective, counterfeit, dangerous, incorrectly delivered, or not-as-described goods cannot be removed by any list of exceptions.

Unless the parties agree otherwise, the right of unconditional withdrawal from an electronic contract may not apply in the cases set out in Article 9.5 of the Law “On Electronic Commerce,” including goods made/customized to special order and that cannot be returned, perishable goods, or goods with limited usable life; audio-video recordings or software with opened packaging and other goods specified by law; and newspapers, magazines, and periodicals.

Exceptions to the exchange of goods of appropriate quality are applied in accordance with the current list approved by Resolution No. 114 of the Cabinet of Ministers of the Republic of Azerbaijan dated 21 May 1998. Where the product catalog includes an excepted category, this is clearly stated on the product page before ordering.

Non-Returnable Items (Hygiene)

For hygiene reasons, the following items cannot be returned or exchanged once their packaging or hygiene seal has been opened or the item has been used: underwear, socks, swimming goggles, and headwear (caps, hats, bandanas, etc.). This exception does not limit your legal rights regarding faulty, counterfeit, wrongly delivered, or not-as-described items.

Return procedure and refund

1.         A return request is submitted via email to decathlon@prosretail.az or by phone at +994 10 230 62 62.

2.         The order number and an electronic receipt, cash receipt, or other proof confirming that the product was purchased from the Seller must be presented.

3.         As a rule, the product is handed over in person by the Buyer to the store located at Baku city, Azadliq avenue 15A/4, AZ1014. The Seller does not provide a free courier service for returns. Where the Buyer exercises the statutory right of withdrawal from an electronic contract, the product may also be sent to that address at the Buyer’s own expense via courier or another suitable delivery method.

4.         Where a defect is claimed, the cause may be determined through an examination conducted in accordance with the law and at the Seller’s expense.

5.         Unless the law or payment-system rules require otherwise, the refund is made to the original payment method.

The return cost is borne by the Buyer, except where the product is defective, incorrectly delivered, not as described, or was delivered incorrectly due to the Seller’s fault. Refund of the standard initial delivery fee, or of the difference for additional/express delivery, is determined according to the legal basis of the withdrawal and applicable legislation. In the case of a defective or incorrect product, the consumer’s necessary return and delivery costs are paid by the Seller.

Defective goods, warranty, and the consumer’s choice of remedies

The product must conform to regulatory requirements, the contract, its description, sample, or the customary/agreed intended purpose. Where a defect or counterfeiting is identified, the consumer may demand one of the remedies provided by law:

•           exchange of the product for an identical product of appropriate quality;

•           a proportionate reduction of the price;

•           rectification of the defect at the expense of the Seller/manufacturer, or reimbursement of reasonable repair costs;

•           exchange for a different model with the price difference calculated;

•           termination of the contract, with a refund of the amount paid and any statutory damages.

Products sold under the Decathlon trademark carry a commercial warranty of 2 years from the date the product is handed over to the Buyer, unless a longer period is specified for a particular product. The commercial warranty covers manufacturing and material defects and does not limit the consumer’s mandatory statutory rights. For other products, the commercial warranty applies where separately indicated on the product page or in a warranty document. Where no warranty is separately specified, defect claims may be brought within two years of the date the product was delivered, in accordance with Article 589.2 of the Civil Code, unless a longer period is set out in the contract.

Defects resulting from normal wear and tear, use or storage contrary to the intended purpose and instructions, accident, mechanical damage, user interference, incorrect installation, or unauthorized repair may fall outside the commercial warranty. Nevertheless, the Seller does not automatically reject the consumer’s claim without investigating the cause of the defect and taking into account the applicable rules on the burden of proof.

Campaigns, discounts, and promo codes

The duration of a campaign or discount, the products it covers, usage limits, and other material terms are clearly stated together with the offer. Discounted products remain subject to statutory exchange, return, quality, and warranty rights. A promo code is not exchangeable for cash, and if it cannot be combined with another campaign, this restriction is clearly stated before the order is placed.

E-gift cards and vouchers

E-gift cards may be used through the sales channels indicated on the page where the card is offered, within the territory of the Republic of Azerbaijan. Validity period, minimum and maximum amount, partial use, loss, and balance rules are separately indicated on that page before purchase.

Commercial restrictions on cashing, refunding, or transferring a gift card apply only to the extent permitted by law and do not remove rights relating to a defective/unusable card, a cancelled order, or a mandatory refund.

Permitted use of the Website

The Seller grants you a limited, revocable, non-exclusive, and non-transferable license to use the Website for personal and non-commercial purposes. The following are prohibited:

•           violating the law or the rights of third parties;

•           placing harmful code, viruses, automated attacks, or security-bypass tools;

•           disrupting the operation of the service, gaining unauthorized access, or interfering with other users’ accounts;

•           distributing false, misleading, defamatory, discriminatory, or unlawful content, as well as spam, chain messages, or unauthorized advertising material;

•           carrying out, in breach of reasonable technical limits, commercial scraping, bot activity, automated purchasing, or the manual or automated bulk monitoring and copying of Website materials without the Seller’s prior written consent.

Standard indexing by search engines, accessibility technologies, research permitted by law, and the exercise of consumer rights are not the purpose of this prohibition. Where a violation occurs, access is restricted only to the extent necessary and proportionate.

Intellectual property and user content

The text, design, photos, video, software, database, logo, trademark, and other materials on the Website belong to the Seller, the Decathlon group, or its licensors and are protected by applicable intellectual property laws. Except for personal use permitted by law, reproduction, distribution, modification, and commercial use without prior written permission are prohibited.

By submitting a review, photo, or other content, you warrant that it is lawful and does not infringe the rights of third parties. You grant the Seller a non-exclusive, royalty-free, and territorially unrestricted license to use such content for the operation of the Website and for lawful marketing; personal data is processed in accordance with the Privacy Policy. Unlawful content or content that violates these Terms may be removed. Where a user’s intentional or culpable unlawful act, submitted content, or breach of these Terms causes direct and documented damage to the Seller, the user is liable for that damage in accordance with general legislation.

Personal data, cookies, and marketing

The collection, processing, storage, disclosure to third parties, cross-border transfer, and security of personal data are carried out in accordance with the Law “On Personal Data,” Convention 108, and the Privacy Policy published on the Website. The Privacy Policy sets out the categories of data, the purposes and legal bases of processing, retention periods, recipients, cross-border transfers, and the procedure for exercising data-subject rights.

Where required by law, the information system for personal data is registered with the state. Personal data is transferred outside Azerbaijan only where a lawful basis and adequate legal and security safeguards exist, and, where necessary, with the consent of the data subject.

Strictly necessary cookies are used for the operation of the Website and checkout. Analytics and marketing cookies are based on the user’s prior choice where required by applicable law. This choice may be changed via the cookie preference panel on the Website; further information is provided in the Cookie Policy published on the Website.

Electronic marketing communications identify the sender and provide an easy opt-out mechanism. Opting out of marketing does not prevent the receipt of order- and service-related notifications.

The European Union’s GDPR rules may additionally apply only where the territorial-scope conditions of Article 3 of that Regulation are met — for example, where goods/services are offered to persons in the EU or their behavior is monitored. This is assessed separately based on actual activity.

Third-party services and links

The Website may contain links to payment providers, couriers, maps, social media, and other third-party services. The Seller is not liable, to the extent it is not at fault, for the content, availability, security, or independent operations of external sites and services that it does not select or control for the fulfilment of the order; use of such services is subject to their own separate terms. However, the use of payment and delivery partners selected by the Seller for order fulfilment does not remove the Seller’s mandatory legal obligations toward the consumer.

Availability of the service and technical changes

The Website is provided within existing technical capabilities, and no warranty is given, beyond what the law requires, that it will operate continuously, fully compatibly with all devices and software, or error-free at all times. The Seller is not liable for loss of access, interruption, or data loss arising, through no fault of the Seller, from the user’s internet connection, device, browser, software, network operator service, malicious software, or a third party’s cyberattack. Temporary interruptions may occur due to planned maintenance, security measures, or reasons beyond control; advance notice is given where possible. This provision does not remove mandatory rights relating to an accepted order and refunds.

Features may be modified for security and business needs, but such changes do not retroactively worsen a concluded contract or mandatory consumer rights.

Force majeure

Where an event beyond a party’s reasonable control, which could not reasonably have been foreseen, prevented, or overcome at the time the contract was concluded, directly prevents performance of an obligation, that party is not liable for delay or non-performance to the extent, and for as long as, the impact is proven to continue. Such events may include natural disaster, war, mass unrest, state-imposed restrictions, large-scale disruption of communications and energy supply, epidemic, and logistics blockades beyond the Seller’s control. The affected party must notify as soon as possible, mitigate the damage, and take reasonable measures to resume performance.

Force majeure does not indefinitely justify failing to deliver a product already paid for. Where performance becomes impossible or exceeds the period set by law or agreement, the consumer retains the right to withdraw from the contract and to a refund for the unperformed part.

Statutory limitation of liability

This section applies only to the maximum extent permitted by law. The Seller is liable only for matters within its own area of risk, its fault, or obligations imposed on it by law. Liability requires a direct causal link between the Seller’s act or omission and the alleged damage. These Terms do not exclude or limit liability for:

•           intent or gross negligence;

•           damage to life, health, or property that must be compensated under law;

•           liability for a defective or dangerous product;

•           unlawful processing of personal data or breach of the obligation to protect it;

•           the consumer’s mandatory statutory rights and other matters whose limitation by contract is prohibited by law.

Subject to the above exceptions and the consumer’s mandatory rights, the Seller is not liable, to the extent it is not at fault and proves the cause, for: incorrect or incomplete information provided by the user; use or storage contrary to instructions; normal wear and tear; acts of the user or of a third party not controlled by the user or the Seller; natural disaster and other force majeure; incompatible device, software, internet, or communication service; external sites and services; or the Buyer’s failure to take reasonable measures to prevent or mitigate damage. To the extent permitted by law, only direct, actual, documented damage with proven causation is compensated; indirect and consequential losses that could not reasonably have been foreseen in advance are excluded. This limitation does not restrict the consumer’s actual and non-pecuniary damage that must be compensated by law.

Where a product is purchased not for personal consumption but for business or commercial purposes, and the Buyer is not considered a consumer, the Seller is not liable, to the extent permitted by law, for indirect losses such as lost profit, revenue, business opportunity, reputation, data, and business interruption; the Seller’s total contractual liability for that order is limited to the amount actually paid for the disputed product. This limit does not apply to intent, gross negligence, damage to life and health, and other matters whose limitation is prohibited by law.

Complaints and dispute resolution

Complaints may be submitted by email to decathlon@prosretail.az, by phone at +994 10 230 62 62, or by post to Baku city, Azadliq avenue 15A/4, AZ1014. Including the order number, the claim, and any supporting documents in the request speeds up the review. The Seller provides a reasoned response within the period established by law.

The parties may first attempt to resolve a dispute through negotiation and out-of-court means that are not contrary to law. This does not limit the consumer’s right to apply to the State Service for Antimonopoly and Consumer Market Control under the Ministry of Economy, another competent authority, or the courts.

The rights to judicial protection, compensation for non-pecuniary damage, and exemption from state duty provided by law for claims relating to violations of consumer rights are preserved.

Applicable law and international framework

These Terms are governed by the legislation of the Republic of Azerbaijan. Where an international treaty to which the Republic of Azerbaijan is a party provides a different rule, the applicable rule of that treaty prevails.

Disputes are resolved by the competent courts in accordance with the substantive and procedural legislation of the Republic of Azerbaijan. No statement of “exclusive jurisdiction” removes the consumer’s statutory choice of court jurisdiction and remedies.

The United Nations Guidelines for Consumer Protection and the OECD Recommendation on Consumer Protection in E-Commerce are considered as good practice regarding fair commercial conduct, transparent information, payment security, data protection, and effective complaint mechanisms. These instruments do not, by themselves, replace the mandatory legislation of Azerbaijan.

Severability, waiver, and entire agreement

If any provision of the Terms is held invalid or unenforceable, that provision is adjusted to the minimum extent permitted by law, and the remaining provisions remain in effect. A party’s failure to immediately exercise a right does not constitute a waiver of that right.

These Terms, together with the order confirmation, the material information on the product page, and any referenced policies, form the agreement applicable to a specific order. In the event of a conflict, mandatory law applies first, then any special order terms more favorable to the consumer, then these Terms.

Contact

For questions relating to these Terms, orders, returns, warranty, or personal data: “PROSS SPORT RETAIL” LLC, decathlon@prosretail.az, +994 10 230 62 62, Ashig Ali street 3C, Baku, Azerbaijan, AZ1072.